CI/CD pipelines
Automated build, test, and deploy on GitHub Actions — so a merge to main ships the same way every time, and releases stop depending on who is available.
Cloud Operations · Since 2005
Managed DevOps Services
Managed DevOps services from Server Surgeon cover both halves of the job. Senior engineers build the automation around your application — CI/CD pipelines, infrastructure as code, deployment automation — in your repositories and your cloud accounts, so everything is reviewable and yours to keep. The build half is optional: if you already have a CI/CD system, we work with what you have. Then they run it in production: monitoring, incident response, patching, backups, and scaling, 24/7/365, from the same desk that has operated production Linux since 2005. Take one half, the other, or both; the engagement is scoped in a conversation and quoted in writing, never a percentage of your cloud bill.
call +1-877-378-7436 US Toll Free / +1-213-291-9191 International
The Build Half
What we build, and what each piece gets you
Infrastructure as code
Your environment captured in Terraform — reviewable in a pull request, repeatable in a new region, and documented by definition rather than by memory.
Configuration management
Servers defined in Ansible playbooks — so every box is built the same way, and replacing one is a run, not a reconstruction.
Containerization
Applications packaged in Docker — so they run identically on a laptop, in staging, and in production.
Deployment automation
Releases that ship on a merge, with a rollback path that has been exercised — so a bad deploy is an undo, not an incident.
Environment builds
Staging that matches production, and production delivered with monitoring, alerting, and backups already wired in — so operability is part of the build, not an afterthought.
The Run Half
What we operate, day to day
Applies equally to automation we built and automation you built.
Monitoring & incident response
Monitoring opens its own tickets; a senior engineer works urgent issues in 5 to 10 minutes and standard ones in 10 to 30, 24/7/365, inside guardrails you set.
Patching & updates
Operating systems, packages, and the pipeline tooling itself kept current, with scheduled and notified reboots — and a record of what changed.
Backups & disaster recovery
Coverage designed to your recovery needs, snapshots before risky work, and restores tested on a schedule rather than assumed.
Scaling & capacity
Capacity watched and right-sized on a recommend-then-do basis: we propose the change in writing, you approve, we carry it out.
Container operations
Images rebuilt and deployed through the pipeline, registries kept tidy, and containers monitored like any other production service.
Security, access & cost
Access kept least-privilege and logged per engineer, security updates applied promptly, and spend reviewed against real usage.
How It Works
From first conversation to steady state
1. Scope
A conversation with a senior engineer about what you run and what you want handled. The scope — what we build, what we run, where the lines are — goes in writing, with the price, before anything starts.
2. Build and/or onboard
Project work lands in your repositories with reviewable pull requests. For the run half, we document your environment and agree the guardrails: what we handle on our own, what always gets your call.
3. Operate
The watch runs 24/7/365. Overnight work arrives as written tickets signed by the engineer who did it; changes that belong in daylight wait for your approval. Each month you see the work in writing — what was patched, what changed, and why. The scope grows or shrinks as your needs change, month to month.
The Team & the Terms
Who does the work, and on what terms
Every engineer on the team has 8+ years running production systems, and the team is small enough that you get to know the people in your account — including a named primary technical contact. Server Surgeon has run production Linux since 2005 and AWS since 2006, when EC2 was new; the same discipline applies whether we are reviewing a pipeline design or answering a page. Some buyers call this outsourced DevOps or DevOps as a service — we just call it doing both halves of the job.
The terms are deliberately simple: priced to the work and never a percentage of your cloud bill; everything quoted in writing before work begins, so there are no hidden costs; month-to-month with no fixed-term contract; and a 30-day money-back guarantee. Because everything we build lives in your accounts, the engagement is as easy to end as it is to start — which we consider a feature, not a risk.
Related Services
Need something other than the full build-and-run?
The run half on its own — monitoring, incident response, and the day-to-day, without the build work — is Cloud Server Management, scoped to the parts you hand off; and on AWS specifically, AWS Server Management covers all of it. If what you want is classic 24/7 server management rather than pipelines and automation, that is our flat-rate plan — $85 per server per month on whatever you run:
Take This List Shopping
Eight questions to ask any DevOps provider. Including us.
- Who exactly will work in our systems — the people on this call, or a pod we haven’t met?
- Is your response SLA on a calendar clock or a business-hours clock? What happens Friday at 4:55 p.m.?
- Where does the code live — our repositories or yours? Who owns the cloud accounts, the DNS, the dashboards?
- What does leaving look like? Is there a handover fee? Has anyone actually left, and what happened?
- What happens after the build ships — who answers the first 3 a.m. page, and under what commitment?
- When the root cause is in our application code, what do you do — and what do you refuse to do?
- What is the minimum term, and what makes the price change?
- What don’t you do? A provider without an answer is the one to worry about.
Our answers are on this page and in the FAQ below. Any provider worth hiring can answer all eight without checking with a manager.
“Thank you for keeping me updated and for your fabulous support today. I can see that my client's websites are running just fine and email services are back to normal. You (Alexander) and Edward have provided exceptional service, thank you again!”
Paul Server Surgeon Customer
“Everyone was very helpful during this migration. You have a very friendly and knowledgeable staff who made this a cake walk for us. It's not often you work with multiple support reps who know exactly what's going on with a single account. You guys are awesome, and I tell everyone I know about you.”
Jim Server Surgeon Customer
“I have been using your services now for over 5 years and am extremely pleased with the relationship that we have established. Just set it and forget it — you provide a much-needed coverage in our gap between what we know, what we don't, and what we just don't know that we don't know…”
Scott Server Surgeon Customer
Frequently Asked
Managed DevOps Services Quick FAQ
These are the questions we hear most often. Search our extensive FAQ here.
What exactly is included?
Two halves, in any combination. The build half: CI/CD pipelines on GitHub Actions, infrastructure as code in Terraform, configuration management with Ansible, applications packaged in Docker, deployment automation with a rollback path, and environment builds. The run half: 24/7 monitoring and incident response, patching and updates, backups and disaster recovery, scaling and capacity, and day-to-day administration. The written scope lists which parts are yours.
Can we hand you only the build, or only the running?
Yes. Some customers have us build automation their own team then operates; some built their own automation and hand us the operating; most do both. Each is a normal engagement, not a partial one.
How fast do you respond when something breaks?
Urgent tickets are answered in 5 to 10 minutes and standard tickets in 10 to 30, 24/7/365. Monitoring opens the ticket itself when something needs attention, and a senior engineer works it — not an automated acknowledgement.
Who owns what you build?
You do, from the first commit: code in your repositories, infrastructure in your cloud accounts, dashboards at your URLs. Access is scoped to the work and logged per engineer. If you take it in-house later, everything keeps working without us.
Which clouds do you work in?
AWS is our specialty — we have operated it since 2006, when EC2 was new. Google Cloud, Azure, DigitalOcean, and your own hardware are all supported; the pipelines and tooling we build work anywhere Linux runs.
How is it priced?
Build projects are quoted as one-time work; ongoing operations are a monthly engagement. Both are priced to the work — never a percentage of your cloud bill — scoped with you in a conversation and put in writing before anything starts, so there are no hidden costs. Ongoing work is month-to-month with a 30-day money-back guarantee.
What's out of scope?
We say this plainly because it builds the right expectations. We do not write or hotfix your application code: when a root cause is in your codebase, we stabilize the system and hand your developers a precise diagnosis rather than editing your application at 3 a.m. Routine patching lives inside the ongoing engagement; deploys, migrations, and other ad-hoc project work are quoted separately before they start. The written scope records all of it, so there is never a question of who owns what. And when you do want the code itself fixed or modernized, that is its own quoted project — see Website Repair & Modernization.
Is this part of your $85 server management plan?
No. Linux Server Management is the flat-rate per-server plan. Managed DevOps is scoped to the pipeline and operations work you hand off, and the two pair naturally.
We have answered many more. Browse our 150+ question FAQ or contact our sales team.
Tell us what needs building or running.
A senior engineer — not a salesperson — scopes the engagement with you and puts the scope and price in writing. Month-to-month, no fixed-term contract, 30-day money-back guarantee.
Or call +1-877-378-7436 US Toll Free / +1-213-291-9191 International
About Server Surgeon
About Server Surgeon
The same team every day, on every server. Three things we promise —
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21 years solving the same problems
We have handled every common Linux distribution, every panel, and every kind of outage before, and we know how to resolve them.
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Senior administrators only
Every ticket is handled by a senior admin with 8+ years of managing production web hosting servers. No outsourcing, no junior staff logged into your server.
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5.0★ on Facebook, 30-day money-back
Month-to-month, no fixed-term contract. If we are not the right fit, we refund you without argument. Read the reviews →
Server Surgeon has run production Linux for hosting companies and businesses since 2005. Managed DevOps extends that same 24/7 discipline to the pipelines and automation around the servers — built by the team that will be answering the pager.
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